This is a big and busy resort hotel in a very scenic area. The room was large and well equipped. The staff in all departments were friendly and helpful. The included breakfast and dinner (both buffet style) were of a reasonable quality, although quite monotonous if you are there for more than one night. It is quite remarkable how badly some guests behaved when getting their food - a real “bun fight” at every meal. The restaurant staff were amazing and did everything they could to keep the tables clean and the food displays well stocked. Overall, this is a well run establishment with a very pleasant private onsen that can be reserved for a fee.