Pro: Good location even though it’s not in Ginza, but it’s walkable. Staff very polite and tries to be helpful. Con: Only Expedia VIP benefit I received was the late check out. I had two rooms and they put us on different floors. Your room key only takes you to your room floor. Asked for upgrade to bring my other room closer and was asked to pay extra >$100/night. Asked to give me access to both rooms on one key and was denied “for security reasons”. Asked for extra key and that was okay. I guess, “security” doesn’t suffer if I have as many keys I want for all rooms, but it does — if I have access to more than one rooms I pay for.